Shipping and Returns
PROCESSING TIME for all orders will be 5-7 BUSINESS DAYS.
Shipping starts AFTER the processing time is completed.
SHIPPING AND PROCESSING TIMES CAN BE LONGER DUE TO THE PANDEMIC. PLEASE GIVE YOUR ITEMS ADDITIONAL TIME.
Shipping time occurs after the processing period has finished.
ONCE ITEMS ARE SHIPPED, IT'S YOUR RESPONSIBILITY TO STAY UPDATED WITH YOUR PACKAGE.
Expect delays during sales period & holidays.
We are NOT responsible for any lost or stolen packages.
You will not receive a refund for lost/stolen packages.
Please contact the postal office to put in a claim for your lost or stolen package. After the package is dropped off at the post office and scanned, we are no longer responsible.
Your order will not be replaced.
All Packages come with a Tracking number.
If you will not be home on the expected arrival date/time, you can request to have your package held at your local mail/post office.
INTERNATIONAL SHIPPING POLICY
At this time we ship WORLDWIDE .
When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient.
Wigs By Sya has no control over these charges, nor can Wigs By Sya predict what they may be.
Customs, duties, and taxes are non-refundable: a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
ALL SALES ARE FINAL. Due to the nature of this product AND COVID-19, refunds will not be issued.
Wigs and Any Hair extensions cannot be resold after being handled or worn by the buyer due to sanitation reasons.
For this reason, ALL SALES ARE FINAL.
If you have placed an order and would like to cancel your order, please contact us via email at firstname.lastname@example.org .
Cancellations are only accepted within 24 hours of original purchase date. You will only receive half of your money back if you cancel any of your orders.
Returns are only accepted when you have received the wrong items.
FOR ALL READY TO SHIP UNITS
THERE WILL BE NO REFUNDS ! IF YOU PURCHASE A UNIT AND ITS NOT THE CORRECT CAP SIZE, WE CAN NOT REFUND YOU DUE TO THE NATURE OF THIS PRODUCT.
For all custom units please make sure you correctly enter in all CORRECT measurements. There will be no refunds do to the nature of this product.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.